Introduction to the AVLIC Dispute Resolution Process

Click here to contact the Dispute Resolution Process Coordinator

Updates on the Dispute Resolution Process

December 2015 - Call for Professional Compliance Review Process Implementation Task Force Members

To read more about a recruitment of volunteers for the PCRP Implementation Task Force and the next steps the task force will undertake, please view this announcement: 2015-12_PCRP_Implementation_TF

June 2015 - Professional Compliance Review Process Report Approved

At the AVLIC 2015 AGM, members voted to support the Professional Compliance Review Process report, provided by Sylvie Lemay and Madeleine Mcbrearty. This extensive two-year review included consultation with Affiliate Chapters, members, Deaf community members, interpreting agencies / employers, Internal Resource Persons (IRPs) and those who created the original DRP.


The report includes 51 recommendations, some of which have been implemented already (such as the updated bylaws as of the 2015 AGM). For the remaining components, it's predicted that the Request for Proposals (RFPs) process be used to hire a project manager as well as utilizing new staff members to manage the remaining recommendations that need further investigation around future implementation. Successful proponent(s) will be awarded taking into account the value of your membership dollars. 

February 2014 - AVLIC DRP Review Survey Opens (Survey Deadline: March 10, 2014)

DRP Update - March 2013ASL versionSurvey now closed. Thank you to those who responded.

December 2013 - Update from AVLIC President Christie Reaume (president from 2010-2014) on the Dispute Resolution Process Review:

DRP- ASL Vlog linkASL versionDRP vlog linkEnglish version

December 2013 - Update on the Review of the AVLIC Dispute Resolution Process:

DRP Update - December 2013ASL versionDRP Update - December 2013English version

December 2013 - FAQ's on the Dispute Resolution Process Review:

DRP Review FAQASL versionDRP Review FAQ-EnglishEnglish version

June/July 2013 Request for Proposals:

DRP RFPAVLIC RFPDRP ProposalLemay-Mcbrearty Proposal

March 2013 - Update on the Status of the AVLIC Dispute Resolution Process:

DRP Update - March 2013ASL versionDRP UpdateEnglish version

Dispute Resolution Process

The following process is the result of direction from AVLIC members and Deaf community members to have a consistent standard for dealing with disputes. While traditional practice has been to deal with concerns through grievance processes, the past few years have led the profession to consider alternatives that encourage resolution via mediation. This approach to dispute resolution was endorsed by the AVLIC members at the AVLIC conference of 1994 in Winnipeg. Since that time, AVLIC has adopted a revised Code of Ethics and Guidelines for Professional Conduct (CoEGPC) (AGM, 2000). In keeping with this CoEGPC, the following Dispute Resolution Process (DRP) has been developed.


AVLIC, through its DRP, seeks to maintain quality and accountability to the field of interpreting. It is expected that any time there is a perceived violation of the AVLIC CoEGPC, the complainant will go to the interpreter involved to address and attempt to resolve the issue in a professional manner and in a spirit of respect and cooperation. The interpreter and complainant will speak freely and openly about all aspects of the alleged incident in order to address the concern. The goal of discussion is to restore an ongoing professional relationship. At the heart of this process is a belief that problems are best resolved by direct communication and a commitment to developing and maintaining professional relationships.


** For complaints in British Columbia, please see or contact  As of July 7, 2011, WAVLI holds three protected titles: (1) Registered ASL-English Interpreter, (2) Registered Sign Language Interpreter, and (3) Registered Visual Language Interpreter which are restricted for use by WAVLI members only and are governed provincially instead of nationally. Having title protection assures the public that, when hiring an interpreter who is using any of the three protected titles, that person is qualified to provide ASL-English interpreting services. Any interpreter in B.C. using one of the three granted occupational titles must meet the membership requirements stipulated in the WAVLI bylaws ( which state that an applicant must be currently providing interpretation services and have graduated from an acceptable visual language interpreter training program.

Dispute Resolution Process FAQ's

Proceed to Level 1 of the Dispute Resolution Process