Professional Conduct Review Process

Update: Professional Conduct Review Process (PCRP)

February 6, 2017

Dear AVLIC Members,

On behalf of the AVLIC Board of Directors and the PCRP Implementation Task Force, I am pleased to announce that AVLIC will immediately begin to operate solely under the Professional Conduct Review Process (PCRP) as AVLIC's complaint mechanism for consumers and other stakeholders. The Dispute Resolution Process (DRP) has been sunset.


PCRP Policies & Procedures

Since the 2015 AGM, where the AVLIC members voted to approve the bylaws that supported the development of the Professional Conduct Review Process (PCRP), the PCRP Implementation Task Force and AVLIC's legal counsel, George Bryce, have been working diligently to draft the policies and procedures necessary to run the PCRP program in a fair and consistent manner. If you can picture the bylaws as the bones of the PCRP, then the policies & procedures are the program's muscles.

These policies & procedures are now ready for approval by the Board. The Board has reviewed these policies & procedures and find that the policies & procedures to be extremely comprehensive and in line with the recommendations found within the Lemay & Mcbrearty report. At a special Board meeting held Sunday, January 22, 2017, the Board affirmed it's support of the draft policies & procedures.

The Board has decided not to formally approve the policies & procedures until after the membership has a chance to review the documents and ask questions.

The Board recognizes that the PCRP policies & procedures are not light reading. In order to make the content of the documents accessible, resources that provide an overview have been created for you! Over the next several days, you will receive a series of emails that will explore different parts of the PCRP. Draft copies of the PCRP policies & procedures will be available at the bottom of each of these emails for members who wish to read through the documents.

If you have any questions or concerns about this, or any other matter, please feel free to contact me directly.


Ashley Campbell, AVLIC President
on behalf of the 2016-2018 AVLIC Board of Directors



Everything You Want to Know about the PCRP!

February 7, 2017


PCRP: What Happens when a Complaint is Received?

February 8, 2017

PCRP: Alternative Dispute Resolution & Alternative to Discipline Processes

February 9, 2017


PCRP: Discipline Process

February 10, 2017


PCRP: Program Overview

February 13, 2017


PCRP: Member Cooperation

February 14, 2017


PCRP: Addressing Interim Program Needs

February 15, 2017

Dear AVLIC Members,

We hope you enjoyed the overview of the PCRP program. We also hoped these resources helped to clearly outline the PCRP process.

The resources were created based on information found within the policies & procedures drafted to support the administration of the PCRP program. At a special Board meeting held Sunday, January 22, 2017, the Board affirmed it's support of the draft policies & procedures.

It is recognized there is still a lot of work to do, and many areas of the program still require development. However, the Board agrees that these policies & procedures provide sufficient guidance and structure to begin administering the program immediately with the assistance of an interim team. 


PCRP Interim Team

In order to address the interim needs of administering the PCRP program, the Board has appointed the following people to key PCRP roles:


Interim PCRP Intake Officer


Colleen Friel has served AVLIC for many years as the coordinator of the DRP. She is also the Chair of the PCRP Implementation Committee. Her combination of experience with the DRP, and knowledge of the PCRP make her an excellent choice for the role of the interim PCRP Intake Officer.





Interim PCRP Inquiry Committee Chair

Barb Mykle-Hotzon has served as a Internal Resource Person (IRP) for the last 9 years.  She is a logical choice for the Interim Inquiry Committee Chair. She is an interpreter and an interpreter educator/program coordinator in BC.  Her strong communication and leadership skills are another key factor for her being a clear choice for this role.  Barb also has a lengthy business relationship with our lawyer, Mr. Bryce, who resides in BC as well. This relationship will be key for this team moving forward through these implementation stages. 




Interim PCRP Inquiry Committee Members

The appointees to the interim PCRP Inquiry Committee are:

  • Nigel Howard
  • Carmela Castellano Sinclair
  • Cindy Koskie
  • Melba Blunden
  • Wanda Berrette


The appointees to the Interim Inquiry Committee are all former DRP IRP's. They are a sensible choice for our interim program needs due to their multitude of experience in dealing with a wide range of inquiries and concerns over the last 9 years.


PCRP Program Administration: Interim Duration

This interim team will remain in place until the PCRP is fully developed. The Chair of the PCRP Implementation Task Force will speak to next steps and timelines in tomorrow's message. 

If you have any questions or concerns about this, or any other matter, please feel free to contact me directly.


Ashley Campbell, AVLIC President
on behalf of the 2016-2018 AVLIC Board of Directors


A Message from the PCRP Implementation Task Force

February 16, 2017

Dear AVLIC members,

The PCRP Implementation Task Force is thrilled to see the PCRP take it's first breaths! We recognize that only the most basic structure for the PCRP is in place and that there is so much more work to do; but still we rejoice in the progress.


PCRP Implementation: Immediate Next Steps

The Task Force will now turn it's attention to creating a job posting for a PCRP Implementation Project Manager. This position will be a contract position.

The Project Manager will be responsible to further develop the PCRP to be a culturally and linguistically appropriate complaints mechanism for the communities the program intends to serve. The duties of the Project Manager will include:

  • develop an annual budget and operational plan to support the program
  • develop and implement the administrative protocols of the program
  • plan for the staffing of the program
  • develop a program evalation framework
  • develop a marketing plan

The Task Force will also be presenting a few motions at the 2017 AGM to amend some language found within the PCRP bylaws for clarity and consistency purposes only. The intent and content of the bylaws will remain.


PCRP Implementation: Estimated Timeline to Project Completion

To view the graphic above in PDF format, which includes expanded bullet points, please click here


PCRP: Financial Considerations


Program Development

Costs associated with further development of the PCRP program will be funded by monies in AVLIC's reserve fund. 

Program Sustainability

The Task Force will also work with AVLIC's executive director, Jennifer Best, to bring recommendations to the AVLIC Board of Directors that will ensure the long term financial sustainability of the PCRP program.


Questions about the PCRP or the PCRP Policies & Procedures

Over the past few days, you have received a series of emails that have provided an overview of the PCRP. At the bottom of this message are links to copies of the draft policies this resource was based on. Please feel free to review these documents. 

Please note, the AVLIC Board will move forward with formally approving these policies & procedures in mid March.

If you have any questions, concerns, or comments about the draft PCRP policies & procedures, or questions about the PCRP in general, please feel free to contact me at


Colleen Friel
Interim PCRP Intake Officer & PCRP Implementation Task Force Chair
on behalf of the PCRP Implementation Task Force



AVLIC Bylaws

Complaints Investigation and Resolution Poilcy

Discipline Hearing Policy

Conflict of Interest Policy

Lemay & McBearty Report

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