UPDATE - Dispute Resolution Process Review and Recommendations for Implementation

UPDATE - Dispute Resolution Process (DRP) Review and Recommendations for Implementation

The following is a brief summary of the activities undergone so far.

Data Gathering

We would like to begin by thanking everyone who responded to the DRP Review Survey, attended the DRP Review town hall meetings and those who participated in individual / group interviews.  The 327 survey responses we received, as well as the input gained from town halls held throughout the regions and interviews with people who are well versed with the present DRP will greatly inform the DRP recommendations we will be providing to AVLIC.

We have also conducted research to identify ‘best practices’ in other organizations as well as elements of their approach which could contribute to an effective process for AVLIC.

Main Themes

The main themes that surfaced from the data gathering activities are as follows:

  • The challenges identified in the current DRP.
  • Its name  (DRP) does not clearly reflect addressing concerns of professional ethical conduct.
  • Its present form lacks enforcement capabilities if the interpreter is found to have breached the Code of Ethics and Guidelines for Professional Conduct (CoEGPC).
  • The DRP does not fully consider power differentials.
  • The process offers limited options on how to address concerns.
  • It does not seem to have a consistent approach to deal with non-CoEGPC matters.
  • The process does not have mechanisms to deal with non-AVLIC members.
  • The process is not clear and simple / not easy to use.
  • There is a lack of appropriate information, education and training – on the DRP and the CoEGPC.
  • The DRP lacks financial resources to deploy all levels.
  • The vision for a restructured DRP (with name changed)
  • Values:
  • Clear, simple, fair, culturally respectful, trustworthy and impartial.
  • Purpose:
  • Address concerns regarding the professional conduct of an interpreter in a manner that those involved feel empowered and supported throughout the process.
  • Promote accountability for professional conduct of all interpreters.
  • Strengthen professional relationships.

In addition to addressing the challenges identified in the current DRP, principles of ‘restorative justice’ and ‘restorative practice’ are guiding the restructured process. Furthermore, a bilingual/bicultural team approach will be involved at every step of the process.

Next Steps

Advisory Committee

The draft recommendations for a restructured DRP are nearing completion. An advisory committee, members of which have been selected during town hall and community meetings, will review the proposed recommendations and provide the consulting team with focused input and guidance.

The recommendations will need to be approved by a lawyer and AVLIC prior to implementation.